Delivery Policy

1. Introduction

Welcome to Kaneyoufixit by Gold Winds Studio. We strive to provide you with a seamless and efficient delivery/fulfillment experience. This policy outlines the terms and conditions regarding the delivery and fulfillment of orders placed through our website.

2. Order Processing

2.1 Order Confirmation
Upon placing an order, you will receive an order confirmation email containing details of your purchase. Please review this email and contact us immediately if there are any discrepancies.

2.2 Processing Time
Orders are typically processed within 2-3 business days. During peak seasons or holidays, processing times may be extended. We will notify you of any significant delays.

3. Shipping

3.1 Shipping Methods and Rates
We offer the following shipping methods and rates:
Standard Shipping: 5-7 business days, RM40 with insurance coverage
Express Shipping: 2-3 business days, RM60 with insurance coverage

4. Delivery

4.1 Delivery Timeframes
Delivery times vary based on the selected shipping method and destination. Estimated delivery dates are provided at checkout and in the order confirmation email.

4.2 Delivery Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order through the provided link.

4.3 Delivery Issues
If you experience any issues with your delivery, such as delays, missing items, or damaged goods, please contact our customer service team at +60107052708 within 7 days of the expected delivery date.

5. In-Store Pickup

5.1 Availability
In-store pickup is available for all orders. You can select the in-store pickup option during the checkout process.

5.2 Pickup Notification
You will receive an email notification when your order is ready for pickup. Please bring a copy of the email confirmation and a valid ID when you come to pick up your order.

5.3 Pickup Location
Our store is located at:
Kaneyoufixit Music
21B, Jalan SS 26/6, Taman Mayang Jaya,
47301 Petaling Jaya, Selangor

5.4 Pickup Timeframe
Orders for in-store pickup will be ready within 2-3 business days. You will have 7 days to pick up your order once you receive the notification. If you cannot pick up your order within this timeframe, please contact us to make alternate arrangements.

6. Changes to Orders

6.1 Order Modifications
If you need to modify or cancel your order, please contact us immediately at +60107052708 or kanewooi@kaneyoufixit.com. We will do our best to accommodate your request, but cannot guarantee changes once the order has been processed.

7. Returns and Exchanges

Please refer to our [Return & Refund Policy] for information on how to return or exchange items.

8. Contact Information

For any questions or concerns regarding our delivery/fulfillment policy, please contact us at:
Gold Winds Studio
Email: kanewooi@kaneyoufixit.com
Phone: +60107052708
Address: 21B, Jalan SS 26/6, Taman Mayang Jaya,
47301 Petaling Jaya, Selangor

9. Policy Updates

We may update this delivery/fulfillment policy from time to time. Any changes will be posted on
this page with an updated revision date.

Effective Date: 24 May 2024